Personal data we collect

• Name
• Home Address
• Personal Email Address
• Business Email Address
• Home Telephone Number
• Mobile Telephone Number
• Bank Details
• Licenses (DVLA and Council)
• Vehicle Information

Ways to collect Data

• Telephone
• Email Address
• Application form
• Website Bookings
• CV's

How we use your personal data

Galaxy Private Hire takes your privacy very seriously and will never disclose, share or sell your data unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The purposes and reasons for processing your personal data are detailed below: –

• What personal data we hold about you.
• The purposes of the processing.
• The categories of personal data concerned.
• The recipients to whom the personal data has/will be disclosed.
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection laws as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Galaxy Private Hire uses third-parties to provide services and business functions as follows:

• Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Ombudsman and the Information Commissioner’s Office.
• Back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions.
• Credit Reference and Fraud Prevention Agencies.

We may disclose your information:

To third party Service Providers that provide the transportation services you request using the App, including their contractors, so that they can perform those services. This information includes your precise location, name, telephone number and email address. To other third party Service Providers that provide certain features and functionality of the App, Services and Services Site, for example payment processing services, mapping and location services and booking platform service providers through which transportation Service Providers administer and manage their bookings. To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. All members of our group will comply with this privacy policy.

Transfers outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Galaxy Private Hire does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Galaxy Private Hire however, as this information is required for us to provide you with our services we will not be able to offer some/all of our services without it.

How Long We Keep Your Data

Galaxy Private Hire only ever retains personal information for as long as is necessary. Our decision to keep personal information will be based on legal requirements, e.g. under UK tax law we are required to keep your basic personal data for a minimum of 6 years, or on accepted business practice. This is set out in our retention policy.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

Galaxy Private Hire only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.